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FAQs

We accept: Visa, MasterCard, American Express, Maestro, and PayPal.
At Coach, we treat all the information shared with us as private and confidential. For further information, please check the Coach Privacy policy here http://www.ipilka.com/privacy.html
Payment is taken upon dispatch.
Yes, all orders are inclusive of VAT.
This may be due to a failed payment or because it can't be verified. We recommend checking your password for your bank account, or ensure you allow pop ups for 3D Secure. If the problem persists please contact your card provider.
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don’t miss out.
For eligible items, we will honor price adjustments for purchases made within 7 days of our first markdown. unfortunately we are unable to offer price adjustments for further markdowns or promotions on sale items.
We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfil your order. You'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.
From time to time these can filter into Junk, spam or focused folders. Please check there and we recommend allowing Coach as a trusted sender.
We currently do not sell online gift cards.
At Coach, we treat all the information shared with us as private and confidential. Click here http://www.ipilka.com/privacy.html for details on the Coach Privacy policy.
Not to worry, simply hit the forgotten password button at sign in and you'll be sent a link to reset. From time to time these may go into your junk or spam folders so be sure to check there too.
We hope you won't want to miss out on hearing the latest Coach news, but incase you need to please click on the unsubscribe link at the bottom of our emails.
Returns will be processed within 7-10 business days of once your return arrives at our Returns department. A further email will be sent once processed.

Your refund will be processed to the payment method you used to purchase the item and the credit will be posted to your account according to the timeframe established by your financial institution. to the original payment method, how long this takes to reflect into your account will be dependent on your card provider and is out of our control
If you are not satisfied with your Coach online order, you have 30 days from the purchase date to return it for full refund. During our sale period you have 14 days to return your order. Full details can be found here http://www.ipilka.com/returns-exchanges.html
Please allow up to 10 working days once our Returns Department have received. A further email notification will follow once processed.
Everything you need to know about returns can be found here http://www.ipilka.com/returns-exchanges.html
Yes you can! Purchases made during sales, clearance or other promotional periods must be returned within 14 days of receipt.
We are unable to exchange online purchases, a refund will be processed for any returns received.
We accept the return of items that are in new, unused condition, with original tags. We cannot refund products where the hygiene seal has been broken or removed or custom-made or personalised items (including items that have been monogrammed or engraved).
Nothing! Your order will arrive with a prepaid shipping label which can be used to return the goods at no additional costs.
Please get in touch with our Customer Care team who will assist you further http://www.ipilka.com/emailus?ctid=contact-us
Refunds will only be processed back to the cardholders original form of payment.
Not at this time. Please click here for our full returns details http://www.ipilka.com/returns-exchanges.html
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further http://www.ipilka.com/emailus?ctid=contact-us
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further http://www.ipilka.com/emailus?ctid=contact-us
VAT is non refundable, all orders are inclusive of VAT.
Our Returns department are unable to refund purchases bought at store. Please contact the original store of purchase who will be able to assist
If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser‘s original method of payment.
Coach ships to all areas of the United Kingdom, excluding the Channel Islands and Gibraltar, Spain, Italy, Germany & France. For international shipping please visit our dedicated websites.
Standard Delivery is completely free!
Of course, please enter when placing your order as we won’t be able to amend once your order has been confirmed.
Once you receive your dispatch email they’ll be a tracking link so you will be able to see exactly where your order is.
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further http://www.ipilka.com/emailus?ctid=contact-us
We recommend checking the cut off times for your delivery option as your email may still be on its way. Otherwise this may be in your junk or spam folders.
You will always receive contact directly from a courier with updates and alternative delivery options, simply look out for these to re arrange at a convenient time for you.
We're sorry we are unable to cancel or amend orders once placed as our team are working quickly to process your order. If you have an amendment to your delivery be sure to check your email notifications from your courier for further options.
We do not offer an exchange service at this time. A refund will be processed for all orders received at our Returns department.
Items purchased online are not eligible for VAT refunds.
No, you don't have to create an account to place an order. However, we recommend that you set up one to enjoy some benefits such as saving your payment information, address details and order history.
This may be because your payment has not been verified, please check your pop ups are allowed and the details you’ve entered for 3D secure are correct. If the problem persists please contact your card provider.
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don’t miss out.
Be sure to check your junk or spam folders and allow Coach as a trusted sender.
All sizes are US sizes. For size conversions use our size guide here http://www.ipilka.com/sizing.html
If we are expecting more stock you will see a notify me when back in stock, if not be sure to call your nearest store for correct availability http://www.ipilka.com/stores
You can add item(s) to your wishlist and share it! To add items to your wishlist: once you are on a product page, click on "Save to Wishlist".
Our Customer Care Team will be happy to assist or offer styling advice.
For the most accurate stock availability we recommend calling the store directly http://www.ipilka.com/stores
We offer a one-year warranty from the date of purchase on all products purchased online or from a Coach Retail Store. Everything you need to know can be found here http://www.ipilka.com/productcare.html
We offer a one-year warranty from the date of purchase on all products purchased online or from a Coach Retail Store. Everything you need to know can be found here http://www.ipilka.com/productcare.html
Yes we do. For any manufacturing defects within one year from purchase, repairs are on us. Everything you need to know can be found here http://www.ipilka.com/productcare.html
Please visit your nearest Coach store or get in touch with Customer Care.
Most scratch marks can be removed by simply rubbing them out with your fingertips. The warmth of your hand releases natural oils to the surface, causing these marks to disappear. Spots and stains, unless they are very prominent, soon blend into the leather, becoming less conspicuous as the bag is worn.
We offer a two-year warranty in the US, UK and Europe. Repairs can be sent to:
Chapman House/Meadway, Haslemere GU27 1NN
For more info, please visit:
https://www.swicowatchservicecentre.co.uk/
We recommend only changing batteries in authorised repair centers or Swico: https://www.swicowatchservicecentre.co.uk/
It will be dependent on the leather so please click here for full details
http://www.ipilka.com/productcare.html
All of our products are gift wrapped for that special touch.
Please click here for all you need to know on authentic coach products http://www.ipilka.com/brand-protection.html
In 1941, Coach was born. The brand became famous for its original Glove Tanned Cowhide, which was inspired by a baseball glove and the way it softens and ages over time. This full-grain leather still inspires Coach as it evolves and continues to source and select premium leathers that support the Coach heritage of quality and craftsmanship.
Only the highest quality leather is selected at Coach; just the top 20% of all hides are chosen to be used in our products. Hides are the main building blocks of leather, and are selected for their strength, look, feel, quality, and suitability. High-quality leather is paramount, as Coach uses dyes, waxes, and oils minimally to preserve the natural markings of each hides. This means that no two pieces are exactly alike, and that each product made from them is unique.

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